FAQs

Travel Info FAQs FAQs

All of the frequently asked questions regarding travel in Seoul have been collected and answered for your ease of reference.
The refund will be processed according to each product's refund policy.
If you cannot go on a trip because of personal circumstances, the product will be considered availed of and there will be no refund.
Following the Korean Standard Time, you cannot cancel a trip on the day of travel.
You cannot cancel items seperately. You will have to cancel everything and order again.
① Cancellations are processed during working days (weekends and holidays not included).

② Cancellations will be processed during Korean working hours (9:00-18:00 KST). If you cancel after these hours, the cancellation will be processed the next day.
As cancellation and refund policies differ per product, please check each product's page for their respective policies.

Refunds will be processed within 3-5 working days from the date of cancellation.

Cancellations made on the day of the trip and consecutive days after amount to NO refund.
There is no cancellation fee. However, the refund amount depends on each product's refund policy. Please refer to the cancellation policy found on each product's page.
You cannot modify a purchased item. If you would prefer a different item, please cancel first and then purchase the item you want.
The final step of the purchase was not completed.

Please contact our customer service center for assistance.
The final step of the purchase was not completed.

Please contact our customer service center for assistance (master@onemoretrip.net).