Skip Navigation
FAQ

FAQ

All of the frequently asked questions regarding travel in Seoul have been collected and answered for your ease of reference.
All Accommodation Reservations Seoul City Tour Bus Ticket Reservations Walking Tour How to Use the Site Other Order Order Cancellation
Q.(Question icon)
Other [Experiences] If I purchase several products at once and they have different cancellation and refund policies, how will the refund work?
A.(Answer icon) The refund will be processed according to each product's refund policy.
Q.(Question icon)
Other [Experiences] What is your cancellation policy?
A.(Answer icon) ① Cancellations are processed during working days (weekends and holidays not included).

② Cancellations will be processed during Korean working hours (9:00-18:00 KST). If you cancel after these hours, the cancellation will be processed the next day.
Q.(Question icon)
Other [Experiences] If I cannot avail a product due to personal circumstances, can I receive a refund?
A.(Answer icon) If you cannot go on a trip because of personal circumstances, the product will be considered availed of and there will be no refund.
Q.(Question icon)
Other [Experiences] If I purchase several products at once, can I cancel them separately?
A.(Answer icon) You cannot cancel items seperately. You will have to cancel everything and order again.
Q.(Question icon)
Other [Experiences] Is there a cancellation fee?
A.(Answer icon) There is no cancellation fee. However, the refund amount depends on each product's refund policy. Please refer to the cancellation policy found on each product's page.
Q.(Question icon)
Other [Experiences] Can I cancel a product on the day of reservation?
A.(Answer icon) Following the Korean Standard Time, you cannot cancel a trip on the day of travel.
Q.(Question icon)
Order [Experiences] Can I make a purchase without creating a Visit Seoul or One More Trip account?
A.(Answer icon) Yes. Click "Book now" on the page of the product you are interested in and you will be taken to the One More Trip website. After choosing your preferred options, you can pay for your trip.

However, you will not be able to use functions such as the wish list, the shopping cart and the review function as a non-member.
Q.(Question icon)
Order [Experiences] How do I know if my payment went through?
A.(Answer icon) We will send you a payment confirmation email if the transaction is completed. You will also be able to view your purchased item on My Page > Purchase List or through the [ORDER CONFIRMATION] menu.

In case you cannot find your payment confirmation, please contact us at master@onemoretrip.net.
Q.(Question icon)
Order [Experiences] I changed my mind about a program that I purchased. Can I change the product to a different one but from the same seller and with the same price?
A.(Answer icon) You cannot modify a purchased item. If you would prefer a different item, please cancel first and then purchase the item you want.
Q.(Question icon)
Order [Experiences] Do you accept online payments?
A.(Answer icon) Yes, we accept online payments via Alipay, Paypal, Tenpay, and Wechat.
12345