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FAQ

FAQ

All of the frequently asked questions regarding travel in Seoul have been collected and answered for your ease of reference.
A.(Answer icon) A tag is a keyword or term that is assigned to a piece of information. It helps describe an item and allows it to be found again by browsing or searching.
The tags on VisitSeoul.net are automatically chosen by the users.
A.(Answer icon) Forgot your password?

Please click the "Find Your Password" button on the right side of the members login page.
Once you enter your ID (your email address), a temporary password will be sent to your email.
A.(Answer icon) Please send your e-mail address to the webmaster. Then the webmaster will send you the changed password after we verify.
Webmaster: staff@seoulwelcome.com
A.(Answer icon) VisitSeoul.net will only allow indivduals  to sign up for membership.
A.(Answer icon) Please use the canceling membership function on 'My Trip' page.
If you provide a reason for canceling your membership and enter your password, your membership will be canceled.
While you may still be able to sign up for a membership again after you cancel it, you will not be able to use the previous e-mail address again.
All of your service information will be deleted once you cancel your membership.
A.(Answer icon)

We currently operate tourist information centers to provide information at major tourist destinations in Seoul, such as Incheon Airport, Gimpo Airport, Gangnam, Myeongdong, Yongsan, Itaewon, Jamsil, and Hongdae. For further details on the location and operation hours of each tourist information center, please visit the following website:


○ Tourist Information Centers: https://english.visitseoul.net/tourist-information-centers

A.(Answer icon) If there is any incorrect information that you would like to report on this page, please click
"Submit a Correction" on the right or go to "Travel Info > FAQs > Submit a Correction."
We will work swiftly to ensure that all information stays accurate and updated!
A.(Answer icon) The keywords appear depending on the frequency of a search word that was used during a specific time period.
A.(Answer icon) Yes. Give us a call, and we’ll try to change the booking for you. Remember, any changes are subject to the terms and conditions you agreed to when you made the booking, and the hotel may not be able to refund you for any nights you don’t end up staying.
If you chose to pay at the hotel when you made your booking, you’ll need to contact the hotel directly to change the length of your stay.
A.(Answer icon)

Tickets for the Seoul City Tour Bus may be reserved online at the following websites:


○ Tiger Bus: https://www.seoulcitytourbus.co.kr/

○ Yellow Balloon City Bus: https://www.seoulcitytourbus.co.kr/