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FAQ

FAQ

All of the frequently asked questions regarding travel in Seoul have been collected and answered for your ease of reference.
A.(Answer icon) You can make reservation through “Visit Seoul” official website (http://english.visitseoul.net/walking-tour) by clicking “Make a Reservation” next to the desired tour course.
A.(Answer icon) To change dates, you must cancel your reservation and re-book. If you would like to change your time, please call 02-6925-0777.
A.(Answer icon) Reservation can be booked starting on the 15th of the previous month. For example, if you want to book for a tour in June, you can start making reservation online from May 15th (KST). If you try to reserve earlier, all dates will be grayed out and won’t allow you to book your tours.

Also, please make sure you book 3 days in advance for individuals, 5 days in advance for groups.
A.(Answer icon) No, you do not. The tour guides are volunteers and therefore do not need to be paid for their services.
However, admission fees to the royal palaces and other tourist attractions are not included in the tours and must be paid for.
A.(Answer icon) Yes. As the tour guides are volunteers, they are not always available. To ensure that tour guides will be available at the time and day of the desired tour, reservations must be made at least 3 days in advance.
A.(Answer icon) Yes. If you arrive more than 20 minutes late without prior notice, your reservation will be cancelled. (Not applicable to groups of 100 or more, as large parties must make reservations separately over the phone.)
A.(Answer icon) A text message will be sent to your mobile phone(Phone Number in Korea) once your reservation has been made.
You may also view your reservation online. VisitSeoul.net members may view their reservations on their My Reservation page.
A.(Answer icon) As these tours are not private tours but are open to everyone, it would not be possible to change them to suit any one person.
Please keep in mind that these tours have been designed to offer you the best tour experience possible.
A.(Answer icon) Yes, tours are available year-round, but please keep in mind that certain tourist attractions are not. In the case of rain, tours go on as planned. However, in the case of extreme weather conditions, tours are automatically cancelled. However, it would be best to contact your tour guide on the day of the tour.
A.(Answer icon) Any cancellations must be made at least one day prior to the tour date either online or over the phone (+82-2-6925-0777). Failure to do so will result in loss of privileges and you will not be able to make any future reservations.