Tourist Complaint Center
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If You Experience Any Difficulty or Need Help While Staying in Seoul

If you experience any difficulty or need help while staying in Seoul, please contact the Tourist Complaint Center, which is operated by the Seoul Tourism Association. The center will help resolve any inconvenience you experience during your travels, such as overcharged fare, and mediation of problems.

Tourist Complain Center

○Hours of Operation : 09:00~20:00 (Monday~Sunday)
○Address : 1st Fl, KEB Bank Building, 66 Eulji-ro, Jung-gu, Seoul

※ The hours of operation are subject to change, and the center is closed on Chuseok and Lunar New Year.

Submit your claim online in English​

Cash Compensation Service for Foreign Tourists Who Have Been Overcharged

The Seoul Tourism Complaint Center offers cash compensation for foreign tourists who have been overcharged while in Seoul.
Foreign tourists (length of the visit cannot be more longer than one month)
○Applicable Areas
Limited to cases occurring in Seoul's Special Tourist Zones
(Itaewon, Myeong-dong, Namdaemun, Bukchang-dong, Dongdaemun Fashion Town,
Jongno/Cheonggye, Dadong, Mugyo-dong)
○Applicable Cases
Compensation for overcharging in shopping, food, and accommodation
※ Excludes being overcharging by street vendors, transportation costs, and travel agency costs

○Compensation Limit
Up to 300,000 won per person
Processing Time: Less than 30 days from receipt of a complaint, to payment of
※ Review and compensation processing per application will be completed less than 14 days from the date the application is submitted.

○Apply for Compensation
☎ 1800-9008 Tourist Complaint Center /
※ You can start the process by contacting the center, or by inquiring with a tourist guide or tourist police.