Introduction to Seoul Tourist Information Center and the Tourist Complaint Center
See & Do Tours
Traveling overseas is much like an adventure, which is exciting and memorable. But, memorable can sometimes mean an unintended mishap or accident caused by language barriers or random scams by cab drivers or merchants. Tourist Information Center offers services useful to tourists visiting major destinations in Korea, for tourists can find information center offering various booklets, brochures, or information on traveling in Korea. If you’re in need of any help, look for these following spots and services.
After Korea Tourism Organization moved its headquarters to Gangwon province, it opened up its Seoul office for foreign tourists visiting Seoul. The Seoul Center of Korea Tourism Organization offers a lot of information on tourism, from free guide books to coupons to in various events in many languages. We at Visit Seoul recommend all visitors pay a visit to Seoul Center when planning or before traveling in Korea. The center also offers various programs to experience Korean culture, such as wearing hanbok, and photo zones featuring beautiful sceneries of Korea for taking photos.
Address: Korea Tourism Organization, 40 Cheonggyecheon-ro, Jung-gu, Seoul
Operating Hours: 09:00~20:00 (2F), 10:00~20:00 (3, 4, 5F) daily
Located in the district of Apgujeong-dong, Gangnam Tourist Information Center offers comprehensive information on tourism in Gangnam and Seoul. As the name of the place suggests, the center specializes in Hallyu and medical tourism. Especially recommended for visitors seeking new trends and modernity of Seoul, the center offers visitors the latest information on tourist attractions, transportation, trendy dining spots, accommodation, and events in English, Chinese or Japanese. Equipped with a comfortable lounge, Gangnam Tourist Information Center is visited by an increasing number of tourists all year round.
Address: 161 Apgujeong-ro, Gangnam-gu, Seoul
Operating Hours: 10:00~19:00 daily
The city of Seoul has made tourists’ lives easier by offering Tourism Guide. As shown in the photograph. , these guides, called “Red Angels”, are dressed in the bright red uniform with the ⓘ logo, and offer help to tourists. They can help by recommending restaurants, shops, tourist attractions, and accommodations, and also assist in resolving personal problems like finding lost property. Designed to increase satisfaction among tourists and strengthen Seoul’s brand, the Tourism Guides Service is the first kind of world unique service of Seoul.
The city of Seoul has made tourists life easier by offering Tourism Guide. As shown in the photograph. Dressed in the bright red uniform that printed ⓘ logo, it is called “Red Angels” they offer helping that needed by tourists. they can help to find out good places to eat, choose best buys in Korea, tourist attraction and accommodation as well as resolve personal problems like finding lost property. Designed for increasing satisfaction among tourists and the brand power of Seoul, the Tourism Guides Service is the first kind of world unique service of Seoul.
Location: Myeongdong, Namdaemun Market, Sinchon (in front of Ewha Womans University),Dongdaemun, Bukchon, Hongdae, Samcheong-dong, Gangnam Express Bus Terminal, Gwangjang Market
Operation Hours: Hours vary by area – Visit the homepage for details
Tourist Complaint Center, operated by the Korea Tourism Organization, can be quite useful and convenient when travelers need assistance with tourism information, taxi or bus fare scams, theft, or interventions in case of trouble while traveling in Korea. A tourist who stays less than a month in Korea can receive cash reimbursements for losses incurred by thieves or scammers in categories like dining, shopping, and accommodation inside seven designated areas called the Special Tourist Zone. Theses areas are: Itaewon, Myeongdong, Namdaemun, Bukchang-dong, Dongdaemun Fashion Town, Jongno-Cheonggyecheon, Da-dong, and Mugyo-dong. Please note losses made in street stalls or through contractors of transportation companies or travel agencies are not applicable. To file a report, you can personally visit Tourist Complaint Center, call the hotline at 1800-9008, or get in contact with Tourist Guides or Tourist Police.
Address: 1F, 66 KEB Building Annex, 66 Eulji-ro, Jung-gu, Seoul
Operating Hours: 09:00~20:00 daily (Hours may vary / Closed on Lunar New Year’s Day and Chuseok holidays)
Target: Foreign tourists (with the period of stay within 1 month in Korea)
Applicable Area: Losses made in the Seven Special Tourist Zone
(Itaewon, Myeongdong, Namdaemum, Bukchang-dong, Dongdaemun Fashion Town, Jongno-Cheonggyecheon, Da-dong and Mugyo-dong)
Compensation: Unjustified losses from shopping, dining or accommodation. Losses made in street stalls or through contractors of transportation companies or travel agencies are not applicable Maximum
Amount: KRW 300,000 per person
※ Compensation is made within 30 days maximum from the date of report on losses
※ A case is subject to evaluation and compensation only after a report is made within 14 days from the date of losses
※Call the hotline, 070-4923-9136 (Tourist Complaint Center), contact Tourist Guides at Tourist Information Center, call 1330 (Korea Tourism Organization), or 120+9 (Seoul Dasan Call Foundation) or Tourist Police.