visitseoul.net

Traveling overseas is much like an adventure, which is exciting and memorable. But, memorable can sometimes mean an unintended mishap or accident caused by language barriers or random scams by cab drivers or merchants. Tourist Information Center offers services useful to tourists visiting major destinations in Korea, for tourists can find information center offering various booklets, brochures, or information on traveling in Korea. If you’re in need of any help, look for these following spots and services.

The heart of Korean tourism

Korea Tourism Organization, Seoul Center

After Korea Tourism Organization moved its headquarters to Gangwon province, it opened up its Seoul office for foreign tourists visiting Seoul. The Seoul Center of Korea Tourism Organization offers a lot of information on tourism, from free guide books to coupons to in various events in many languages. We at Visit Seoul recommend all visitors pay a visit to Seoul Center when planning or before traveling in Korea. The center also offers various programs to experience Korean culture, such as wearing hanbok, and photo zones featuring beautiful scenery from around Korea for taking photos.

New attractions in Seoul

Tourist Guides in Red Uniform

The city of Seoul has made tourists’ lives easier by offering Tourism Guide. As shown in the photograph. These guides, called “Red Angels,” are dressed in the bright red uniform with the ⓘ logo, and offer help to tourists. They can help by recommending restaurants, shops, tourist attractions, and accommodations, and also assist in resolving personal problems like finding lost property. Designed to increase satisfaction among tourists and strengthen Seoul’s brand, the Tourism Guides Service is the first kind of world unique service of Seoul.

 

 

Need help while traveling Korea?

Tourist Issue Assistance Center

 

 

 

 

Tourist Issue Assistance Center, operated by the Korea Tourism Organization, can be quite useful and convenient when travelers need assistance with tourism information, taxi or bus fare scams, theft, or interventions in case of trouble during your travels. A tourist who stays less than a month in Korea can receive cash reimbursements for losses incurred by thieves or scammers in categories like dining, shopping, and accommodation, inside seven designated areas of the Special Tourist Zone. Theses areas are: Itaewon, Myeongdong, Namdaemun, Bukchang-dong, Dongdaemun Fashion Town, Jongno-Cheonggyecheon, Da-dong, and Mugyo-dong. Please note losses made in street stalls or through contractors of transportation companies or travel agencies are not applicable. To file a report, you can personally visit Tourist Issue Assistance Center, call the hotline at 1800-9008, or get in contact with Tourist Guides or Tourist Police.

 

Tourist Issue Assistance Center

Address 85, Cheonggyecheon-ro, Jongno-gu, Seoul (In front of Samil Building)

Tel +82-2-1800-9008

Hours Daily 10:00-19:00 KST (Hours may vary / Closed on Lunar New Year’s Day & Chuseok holidays)

 

Cash Reimbursement Service

Target Foreign tourists with sojourn periods of less than a month

Applicable Area Losses made in the Seven Special Tourist Zone [Specified below]

※ Itaewon, Myeongdong, Namdaemum, Bukchang-dong, Dongdaemun Fashion Town, Jongno-Cheonggyecheon, Da-dong, and Mugyo-dong

Compensation Limited to unjustified losses from shopping, dining or accommodation. Losses occuring at street stalls or through contractors of transportation companies/travel agencies do not apply.

Maximum Amount KRW 500,000 per person

※ Compensation is made within 30 days maximum from the date of report

※ A case is subject to evaluation and compensation only after a report is made within 14 days from the date of incident

Hotline +82-2-1800-9008

※ Or

• 1) Call the hotline, +82-70-4923-9136 (Tourist Issue Assistance Center)
• 2) Call +82-2-120 (Seoul Dasan Call Center)
• 3) Call 1330 (Korea Tourism Organization)
• 4) Contact Tourist Guides at Tourist Information Center or Tourist Police

Email tcc@sta.or.kr