Question 1

What kinds of city tour buses are in operation in Seoul?

Accepted Answer

The Seoul City Tour Bus has a total of 7 routes, including the Downtown Palace, Hangang Jamsil, and Nightview courses. Detailed information for each course can be found at https://english.visitseoul.net/citytourbus.

Question 2

Please tell me the location of the tourist information centers located around Seoul.

Accepted Answer

We currently operate tourist information centers to provide information at major tourist destinations in Seoul, such as Incheon Airport, Gimpo Airport, Gangnam, Myeongdong, Yongsan, Itaewon, Jamsil, and Hongdae. For further details on the location and operation hours of each tourist information center, please visit the following website:

○ Tourist Information Centers: https://english.visitseoul.net/tourist-information-centers

Question 3

Where can I download travel resources such as maps and guidebooks?

Accepted Answer

At the top of the page, please click 'Travel Information > Guidebooks & Maps' for various downloadable PDFs and information. If you would like to receive a hard copy of the Guidebook Pamphlets, please apply for mail delivery or visit the Seoul Tourism office.

Question 4

Is it possible to select seats on the Seoul City Tour Bus?

Accepted Answer

The Seoul City Tour Bus has open seating, rather than assigned seating. If the seats are occupied, tourists may stand in the space available or board the next available bus.

Question 5

Are guides provided on each of the Seoul City Tour Bus courses?

Accepted Answer

Audio guides are provided on each of the Seoul City Tour Bus courses. Each passenger is given one set of headphones for comfortable use.

Question 6

How can I reserve tickets online in advance for the Seoul City Tour Bus?

Accepted Answer

Tickets for the Seoul City Tour Bus may be reserved online at the following websites:

○ Tiger Bus: https://www.seoulcitytourbus.co.kr/

○ Yellow Balloon City Bus: https://www.seoulcitytourbus.co.kr/

Question 7

Are there any discounts for the Seoul City Tour Bus?

Accepted Answer

The Seoul City Tour Bus offers special limited time discounts. For further details on promotional offers, please visit the following websites:

○ Tiger Bus: https://www.seoulcitybus.com/about/about.do

○ Yellow Balloon City Bus: https://www.seoulcitytourbus.co.kr/en/

Question 8

Where does the Seoul City Tour Bus board and/or depart from?

Accepted Answer

The Seoul City Tour Bus boarding locations are different for each course. For further details on these locations, please visit the following website:

○ Seoul City Tour Bus: https://english.visitseoul.net/citytourbus

Question 9

Can I transfer from one city tour bus to another?

Accepted Answer

The ticket is a one-day pass, allowing unlimited rides on the same course for one day.

Question 10

What is the minimum and maximum number of people who can make a reservation?

Accepted Answer

You can make reservations for 1 up to 300 persons. The maximum number depends on the number of available volunteer tour guides on the desired tour date

Question 11

Why is the number of people limited to 10 for courses other than the Palace Guided Walking Tour course?

Accepted Answer

Most of the tours are limited to 10 people to ensure that the participants get the best tour experience possible. It is not conducive to a great tour experience if one tour guide has to speak to an entire crowd. Also, many of the attractions that are visited on the tour are traditional places that simply cannot accommodate large groups of people at one time.

Question 12

What should I do if I have reservations for a Seoul Guided Walking Tour, but am suddenly unable to attend for personal reasons?

Accepted Answer

Any cancellations must be made at least one day prior to the tour date either online or over the phone (+82-2-6925-0777). Failure to do so will result in loss of privileges and you will not be able to make any future reservations.

Question 13

Is the any way to reduce the lengthy program time of the Seoul Guided Walking Tour?

Accepted Answer

As these tours are not private tours but are open to everyone, it would not be possible to change them to suit any one person.
Please keep in mind that these tours have been designed to offer you the best tour experience possible.

Question 14

Is the tour guide service only available during the designated tour hours of 10 am, 2 pm, and 3 pm?

Accepted Answer

Yes. If you arrive more than 20 minutes late without prior notice, your reservation will be cancelled. (Not applicable to groups of 100 or more, as large parties must make reservations separately over the phone.)

Question 15

Do I provide service payment directly to the guided walking tour guide?

Accepted Answer

No, you do not. The tour guides are volunteers and therefore do not need to be paid for their services.
However, admission fees to the royal palaces and other tourist attractions are not included in the tours and must be paid for.

Question 16

What kind of information does visitseoul.net have?

Accepted Answer

The official Seoul Tourism website, visitseoul.net, provides all information related to tourism in Seoul. Visitors can learn more information about tourist attractions, facility operation hours, recommendation courses, hallyu tourism, guidebooks, and more.

Question 17

I would like to subscribe to the Visit Seoul Newsletter.

Accepted Answer

Click on 'Newsletter' in the quick menu on the right-hand side of the main page to be directed to the newsletter subscription page.

Question 18

I would like to unsubscribe from the Visit Seoul Newsletter.

Accepted Answer

At the bottom of each newsletter you receive, simply click 'unsubscribe' to cancel your newsletter subscription.

Question 19

Where can I download the Visit Seoul app?

Accepted Answer

The Visit Seoul app is available to download for free at both the Google Play Store and Apple Store.

Question 20

What is Seoul Guided Walking Tour?

Accepted Answer

The Seoul walking tours is a free guided tour program (sponsored by the City of Seoul) that takes you to major tourist sites. The tours are conducted by insightful guides with extensive knowledge in the history and culture of Seoul. Online reservations are available, but must be made at least 3 days in advance. No prior reservations are required for a walking tour guide (Lanuages: Korean, English, Japanese, Chinese).

Question 21

I'm having trouble downloading the PDF version of the guidebook.

Accepted Answer

If your web browser is not up-to-date, you may experience difficulty downloading the guidebook. Please check if there are any available updates or try using a different browser.

Question 22

I would like to use content from the Seoul Tourism guidebooks and maps, and would like to know more about issues regarding copyrights and the editing of material.

Accepted Answer

I would like to use content from the Seoul Tourism guidebooks and maps, and would like to know more about issues regarding copyrights and the editing of material.

Question 23

What languages does the Visit Seoul mobile app support?

Accepted Answer

The Visit Seoul app is available in five different languages: Korean, English, Japanese, Simplified Chinese, and Traditional Chinese.

Question 24

[Other Services] I'd like to register an exhibition on visitseoul.net.

Accepted Answer

In order to register exhibitions for posting on the Visit Seoul website, you must fill out and submit information pertaining to operation details, provide pictures, and sign a consent form regarding the provision of personal information. For further details, please send an email to the following address: staff@sto.or.kr .

Question 25

[Partnership Application] I'd like to register my store on visitseoul.net.

Accepted Answer

In order to register stores for posting on the Visit Seoul website, you must meet the conditions for scheduling in order to register store information. You are also required to submit operation details, provide pictures, and sign a consent form regarding the provision of personal information to conduct a content review prior to approval. For further details, please send an email to the following address: staff@sto.or.kr .

Question 26

[Partnership Application] Can photographs on the website be freely used?

Accepted Answer

Among the images provided by visitseoul.net, copyrighted material are open to the public via the Seoul Tourism Archive. All such material can be used according to the type of copyright mark, and the source can be cited as Visit Seoul. Data that is not provided by the Seoul Tourism Archive is prohibited from any form of use or provision.

○ Seoul Tourism Archive: http://archive.visitseoul.net/

Question 27

I want to use data provided by Visit Seoul.

Accepted Answer

All public data is provided through the Seoul Open Data Plaza website.

○ Seoul Open Data Plaza: https://data.seoul.go.kr/

FAQ