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All of the frequently asked questions regarding travel in Seoul have been collected and answered for your ease of reference.
[Experiences] How do I know if my payment went through?
We will send you a payment confirmation email if the transaction is completed. You will also be able to view your purchased item on My Page > Purchase List or through the [ORDER CONFIRMATION] menu.
In case you cannot find your payment confirmation, please contact us at email@example.com.
[Experiences] Do you accept online payments?
Yes, we accept online payments via Alipay, Paypal, Tenpay, and Wechat.
[Experiences] Can I pay by bank transfer or in cash on site?
You can purchase with a credit/debit card or through online payment only.
However, you can pay onsite for some programs that offer additional options.
[Experiences] Can an item be purchased even if we don't have the required number of guests?
You cannot purchase an item if it does not meet the required number of guests.
[Experiences] I'm interested in purchasing an item but I haven't made up my mind yet. What can I do?
If you need more time before payment or if you want to compare products, you can put an item in your wishlist for later viewing.
The wish list function is only available to members.
[Experiences] I still haven't finalized my itinerary, do I have to pay for the product first? Can't I reserve without payment and cancel it if I change my plans?
One More Trip offers various tour and program experiences in Seoul and Korea.
Every product is unique and has different conditions, therefore managing reservations without payment can be difficult.
It might be inconvenient but please purchase an item first so that the seller can prepare properly and provide stable and trustworthy service.
[Experiences] Can I purchase a trip and go on it on the same day?
Unfortunately you cannot purchase or cancel a trip on the day of the trip.
[Experiences] Where can I check my order details?
If you have a One More Trip account, you can check your order details on My Page.
If you do not have an account, you can check your order through the [ORDER CONFIRMATION] menu.
[Experiences] How do I check my order details if I am not a member?
Click "Order Confirmation" at the top of the One More Trip website and input your order number to check your order details.
[Experiences] I purchased an item as a non-member. Where can I check the order number?
After purchasing, you will get a payment confirmation email containing your order information.
If you do not receive a payment confirmation email, please contact us at firstname.lastname@example.org.