The Seoul Tourist Information Center provides support for tourists experiencing difficulties or tourism-related inconveniences in Seoul, helping to mediate and resolve such issues.
○Jongno Tourist Information Center
- Operating Hours: 10:00-19:00
- Address: 85 Cheonggyecheon-ro, Jongno-gu, Seoul (In front of Samil Building)
※ Operating hours may vary, and the center is closed on the day of Chuseok and Lunar New Year.
○Seocho Tourist Information Center
- Operating Hours: 10:00-19:00
- Address: 1318-7 Seocho-dong, Seocho-gu, Seoul
※ Operating hours may vary, and the center is closed on the day of Chuseok and Lunar New Year.
○Website: https://tiac.or.kr/lang_en
○E-mail: tcc@sta.or.kr
The Seoul Tourist Information Center offers cash compensation for foreign tourists who have been overcharged while in Seoul.
International Tourists who are currently staying in Korea for less than 90 days.
10 special tourist zones in Seoul City (Myeong-dong, Namdaemun , Bukchang-dong, Da-dong and Mugyo-dong, Jongno and Cheonggye, Dongdaemun, Itaewon, Songpa and Jamsil, Gangnam MICE, Hongik University) , Sinchon
Compensation for overcharges in shopping, food, and accommodation test0904
※ Not applicable to unreasonably priced charges related to street stalls, transportation, and travel agency contracts, and Online platforms.
※ Unfair charges should be limited to actual cases that demonstrate a clear outcome, and they must be supported by objective evidence. Depending on the circumstances, compensation may not be provided
Up to KRW 500,000 per person
Processing Time: payment will be made within 30 days of receiving the complaint
※ Only complaints filed within 14 days of the incident will be eligible for review and compensation.
☎ 1800-9008(+1) Seocho Center, ☎ 1800-9008(+2) Jongno Center / tcc@sta.or.kr / https://tiac.or.kr/lang_en
※ Contact the center or visit a tourist information center.