For Difficulties/If You Need Help During Your Stay
The Seoul Tourist Information Center provides support for tourists experiencing difficulties or tourism-related inconveniences in Seoul, helping to mediate and resolve such issues.
Tourist Information Center
○Jongno Tourist Information Center
- Operating Hours: 10:00-19:00
- Address: 85 Cheonggyecheon-ro, Jongno-gu, Seoul (In front of Samil Building)
※ Operating hours may vary, and the center is closed on the day of Chuseok and Lunar New Year.
○Seocho Tourist Information Center
- Operating Hours: 10:00-19:00
- Address: 1318-7 Seocho-dong, Seocho-gu, Seoul
※ Operating hours may vary, and the center is closed on the day of Chuseok and Lunar New Year.
○Website: https://tiac.or.kr/lang_en
○E-mail: tcc@sta.or.kr
Compensation service for overcharging international tourists
The Seoul Tourist Information Center offers cash compensation for foreign tourists who have been overcharged while in Seoul.
○Eligibility
International Tourists who are currently staying in Korea for less than 90 days.
○Applicable Areas
10 special tourist zones in Seoul City (Myeong-dong, Namdaemun , Bukchang-dong, Da-dong and Mugyo-dong, Jongno and Cheonggye, Dongdaemun, Itaewon, Songpa and Jamsil, Gangnam MICE, Hongik University) , Sinchon
○Applicable Cases
Compensation for overcharges in shopping, food, and accommodation
※ Not applicable to unreasonably priced charges related to street stalls, transportation, and travel agency contracts, and Online platforms.
※ Unfair charges should be limited to actual cases that demonstrate a clear outcome, and they must be supported by objective evidence. Depending on the circumstances, compensation may not be provided
○Compensation Limit
Up to KRW 500,000 per person
Processing Time: payment will be made within 30 days of receiving the complaint
※ Only complaints filed within 14 days of the incident will be eligible for review and compensation.
○Request for Compensation
☎ 1800-9008(+1) Seocho Center, ☎ 1800-9008(+2) Jongno Center / tcc@sta.or.kr /
https://tiac.or.kr/lang_en※ Contact the center or visit a tourist information center.