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Please report any complaint or concerns to one of the tourist complaint services listed below
If you feel like you've been unfairly overcharged by a shop, restaurant, street vendor or a taxi, please report the incident to one of the centers listed below.
Calling from within Korea : 02-1800-9008 (Seoul Tourism Complaint Center)
- Tues~Sat 09:00~18:00/ 02-1330 (Korea Tourism Organization)
Calling from overseas: +82-2-1800-9008 (Seoul Tourism Complaint Center)
- Tues~Sat 09:00~18:00/ +82-2-1330 (Korea Tourism Organization)
Seoul Tourism Complaint Center: tcc@sta.or.kr
- Report the nature of the incident, the time, date, and location in a detailed manner.
Korea Tourism Organization Tourist Complaint Center: tourcom@knto.or.kr
- Report the subject of the incident (name of service, name of establishment, taxi license plate number, etc.), time and date of the incident, location of incident, and any other relevant details.
※ Report the subject of the incident (name of service, name of establishment, taxi license plate number, etc.), time and date of the incident, location of incident, and any other relevant details.
Check that the cab driver is going by the meter and be sure to pay only the price that is shown on the meter, regardless of the number of people in your party. (Tolls separate)
You can ask the cab driver to give you an estimate on how much the cab fare will come out to be to get to your destination
Make sure that the driver understands exactly where you want to go, and always negotiate the price of the fare before you get into the vehicle.
Call vans are black and larger in size than regular taxis. They do not have meter systems installed, so check the price before you get into the van.
It is recommended that you shop at stores that clearly list their prices.
If you have requested for your purchase to be delivered to you, take note of the number of items, the condition of the items, the date of delivery, and store contact information, and always ask for a receipt.
At restaurants, it is recommended that you check the prices on the menu before you order.
Some street food carts may not display their prices. It is recommended that you ask about the prices before you order.
