A.(Answer icon) Reservation can be booked starting on the 15^th of the previous month. For example, if you want to book for a tour in June, you can start making reservation online from May 15^th (KST). If you try to reserve earlier, all dates will be grayed out and won’t allow you to book your tours.

Also, please make sure you book 3 days in advance for individuals, 5 days in advance for groups.

A.(Answer icon) To change dates, you must cancel your reservation and re-book. If you would like to change your time, please call 02-6925-0777.

A.(Answer icon) You can make reservation through “Visit Seoul” official website (http://english.visitseoul.net/walking-tour) by clicking “Make a Reservation” next to the desired tour course.

A.(Answer icon) The refund will be processed according to each product's refund policy.

A.(Answer icon) If you cannot go on a trip because of personal circumstances, the product will be considered availed of and there will be no refund.

A.(Answer icon) Following the Korean Standard Time, you cannot cancel a trip on the day of travel.

A.(Answer icon) You cannot cancel items seperately. You will have to cancel everything and order again.

A.(Answer icon) ① Cancellations are processed during working days (weekends and holidays not included).

② Cancellations will be processed during Korean working hours (9:00-18:00 KST). If you cancel after these hours, the cancellation will be processed the next day.

A.(Answer icon) As cancellation and refund policies differ per product, please check each product's page for their respective policies.

Refunds will be processed within 3-5 working days from the date of cancellation.

Cancellations made on the day of the trip and consecutive days after amount to NO refund.

A.(Answer icon) There is no cancellation fee. However, the refund amount depends on each product's refund policy. Please refer to the cancellation policy found on each product's page.