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FAQ

FAQ

All of the frequently asked questions regarding travel in Seoul have been collected and answered for your ease of reference.
A.(Answer icon) Partial cancellation may or may not be possible depending on the show. Some shows don't accept partial cancellations, so please be sure to check the terms on partial cancellation during the booking process.
A.(Answer icon) You can cancel your reservations by logging in and clicking "My Trip" or "My Reservation" > "Ticket & Offer".

※ Cancellation is not possible after 5 pm on the day before the show date or after 11 am if that day happens to fall on a Saturday.
A.(Answer icon) The seat number, along with other booking details, can be checked by clicking "My Reservation" tab.
A.(Answer icon) Only credit cards can be used for advanced purchases of shows.
A.(Answer icon) You can check the details by logging in and clicking "My Reservation" > "Tickets & Offers" or by simply clicking "My Trip" on the top right corner of the website.
A.(Answer icon) Transaction details can be checked by logging in and clicking "My Trip" > "My Reservation" on the website. It may take several days for your credit card company to process and confirm the details.
A.(Answer icon) There is no cancellation fee when you cancel your reservations by 11:59 pm of the purchase date.
A.(Answer icon) Cancellation fees differ by show. To find the exact fee, check the cancellation details by clicking on "My Trip" or “My Reservation”.
A.(Answer icon) Click on "Newsletter" in the quick menu on the right-hand side of the main page to be directed to the newsletter subscription page.
A.(Answer icon) The Visit Seoul app is available to download for free at both the Google Play Store and Apple Store.