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Caution is advised as the area around Anguk station is currently congested due to rallies being held nearby.
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FAQ

FAQ

All of the frequently asked questions regarding travel in Seoul have been collected and answered for your ease of reference.
All Accommodation Reservations Seoul City Tour Bus Ticket Reservations Walking Tour How to Use the Site Other Order Order Cancellation
Q.(Question icon)
Order Cancellation [Experiences] If I cannot avail a product due to personal circumstances, can I receive a refund?
A.(Answer icon) If you cannot go on a trip because of personal circumstances, the product will be considered availed of and there will be no refund.
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Order Cancellation [Experiences] Can I cancel a product on the day of reservation?
A.(Answer icon) Following the Korean Standard Time, you cannot cancel a trip on the day of travel.
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Order Cancellation [Experiences] If I purchase several products at once, can I cancel them separately?
A.(Answer icon) You cannot cancel items seperately. You will have to cancel everything and order again.
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Order Cancellation [Experiences] What is your cancellation policy?
A.(Answer icon) ① Cancellations are processed during working days (weekends and holidays not included).

② Cancellations will be processed during Korean working hours (9:00-18:00 KST). If you cancel after these hours, the cancellation will be processed the next day.
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Order Cancellation [Experiences] What is your refund policy?
A.(Answer icon) As cancellation and refund policies differ per product, please check each product's page for their respective policies.

Refunds will be processed within 3-5 working days from the date of cancellation.

Cancellations made on the day of the trip and consecutive days after amount to NO refund.
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Order Cancellation [Experiences] Is there a cancellation fee?
A.(Answer icon) There is no cancellation fee. However, the refund amount depends on each product's refund policy. Please refer to the cancellation policy found on each product's page.
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Order [Experiences] I changed my mind about a program that I purchased. Can I change the product to a different one but from the same seller and with the same price?
A.(Answer icon) You cannot modify a purchased item. If you would prefer a different item, please cancel first and then purchase the item you want.
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Order [Experiences] My card/payment transaction history reflects my payment but I cannot see the purchased item on My Page > Purchase List. What do I do?
A.(Answer icon) The final step of the purchase was not completed.

Please contact our customer service center for assistance.
Q.(Question icon)
Order [Experiences] My payment transaction has been finalized but I cannot see the purchased item on My Page > Purchase List. What do I do?
A.(Answer icon) The final step of the purchase was not completed.

Please contact our customer service center for assistance (master@onemoretrip.net).
Q.(Question icon)
Order [Experiences] How do I know if my payment went through?
A.(Answer icon) We will send you a payment confirmation email if the transaction is completed. You will also be able to view your purchased item on My Page > Purchase List or through the [ORDER CONFIRMATION] menu.

In case you cannot find your payment confirmation, please contact us at master@onemoretrip.net.
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