visitseoul.net

A.(Answer icon) Both of double and twin rooms are for two people’s occupancy. But, double room contains 1 double or queen size bed and twin room contains 2 single size beds.

A.(Answer icon) Yes. Give us a call, and we’ll try to change the booking for you. Remember, any changes are subject to the terms and conditions you agreed to when you made the booking, and the hotel may not be able to refund you for any nights you don’t end up staying.
If you chose to pay at the hotel when you made your booking, you’ll need to contact the hotel directly to change the length of your stay.

A.(Answer icon) Your user name is your email address used at time of registration. If you are having problems signing in with your current email address, we may have an older address for you that you used to book previously.
If you have recently changed email addresses, please try to sign in with your previous address and update your account information on your Manage your account page.
Password: We've all been there, so don't worry. Resetting your password couldn't be easier: Click on the "sign in" link on our homepage, enter your email address, select the "I've forgotten my password" option, and click "Continue." We will send a password reset link to the email address you used to register your Hotels.com account.

A.(Answer icon) Due to the number of problems that have arisen from the use of foreign cards in certain transactions, there are certain limitations that are in place regarding the use of foreign cards.

Foreign cards are only permitted a certain number of transactions per day and per month, and have a total purchasing limit per month.
The frequency of use limit is 3 transactions per day, 15 transactions per month (including cancellations). The total purchasing limit is 2,000,000 won per month for performances and 50,000 won per month for movies (including cancellations). If you are no longer able to reserve or cancel your tickets, most likely it is because you have exceeded the limitations in your foreign card use.

A.(Answer icon) In order to register exhibitions for posting on the Visit Seoul website, you must fill out and submit information pertaining to operation details, provide pictures, and sign a consent form regarding the provision of personal information. For further details, please send an email to the following address: staff@visitseoul.net .

A.(Answer icon) In order to register stores for posting on the Visit Seoul website, you must meet the conditions for scheduling in order to register store information. You are also required to submit operation details, provide pictures, and sign a consent form regarding the provision of personal information to conduct a content review prior to approval. For further details, please send an email to the following address: staff@visitseoul.net . 

A.(Answer icon)

Among the images provided by visitseoul.net, copyrighted material are open to the public via the Seoul Tourism Archive. All such material can be used according to the type of copyright mark, and the source can be cited as Visit Seoul. Data that is not provided by the Seoul Tourism Archive is prohibited from any form of use or provision.

○ Seoul Tourism Archive: http://archive.visitseoul.net/ 

A.(Answer icon) Hardcopies of our guidebooks are not sent via mail.

A.(Answer icon) All existing Visit Seoul members will automatically be transferred over so there will be no need to register yourself again on the new site.

A.(Answer icon) Forgot your password?

Please click the "Find Your Password" button on the right side of the members login page.
Once you enter your ID (your email address), a temporary password will be sent to your email.